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Active Incident

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Stay informed about the status of the technology platforms and services that power Integrated Partners. This page provides updates on known issues, planned maintenance, and service disruptions affecting both Integrated-managed systems and third-party vendors, with the latest information shared as it becomes available.

2

Active Incidents

1

Incidents Last 7 Days

1

Upcoming Maintenance

VPN and Mapped DrivesOperational

Incident Status

Operational

Components

Integrated Mapped Drives


July 6, 2026 11:58AM EDT
MONITORING

We are currently investigating two outages that a subset of users were affected by this week. The system is currently operational; however we are monitoring the situation and will be applying a permanent fix.
OnceHub MailerDegraded Performance

Incident Status

Degraded Performance

Components

OnceHub


July 1, 2026 11:47AM EDT
IDENTIFIED

OnceHub and LPL have identified an issue with OnceHub's email service. A resolution is being investigated. Appointments are able to be scheduled successfully, however notifications will be sent out from OnceHub's email services rather than LPL.

The Integrated Dashboard

Operational


The Integrated Connection

Operational


Integrated's Website

Operational


Hybrid (LPL) Email

Operational


RIA Email

Operational


OnceHub

Degraded Performance


Fidelity's Wealthscape

Operational


Orion

Operational


Schwab Advisor Center

Operational


Integrated's VoIP

Operational


Integrated Vault

Operational


AdvicePay

Operational


AdvisorBOB

Operational


Integrated Mapped Drives

Operational


eMoney

Operational


LIM

Operational


wealth.com

Operational


Holistiplan

Operational


RISR

Operational


Sophos

Operational


Jump

Operational


Wealthbox

Operational


Redtail

Operational


Flourish Financial

Operational


Pontera

Operational


YCharts

Operational


Calendly

Operational


MyRepChat

Operational


Hubly

Operational


PresciseFP

Operational


External Services

Claude

DocuSign

HubSpot

Keeper

MS Office365

Salesforce

Slack

Zoom

Scheduled Maintenance

Phone Service MaintenancePlanned Maintenance

Schedule

July 18, 2026 10:00PM - 11:00PM EDT

Components

Integrated's VoIP

Description

There will be routine maintenance being conducted on Integrated's VoIP system. We have chosen this time frame for minimal business interruption.

History (Last 7 days)

VPN and Mapped DrivesService Disruption

Incident Status

Service Disruption


Components

Integrated Mapped Drives




July 9, 2026 1:15PM EDT
INVESTIGATING

It has been reported that users are not able to access Integrated's mapped drives either from within an Integrated office or via the Cisco VPN.

July 9, 2026 2:55PM EDT
RESOLVED

The connections on the firewall have been reset. A potential firmware update has been identified.